Refund Policy (30 Days)

At Greater Chicago Food Depository, we are committed to ensuring satisfaction with our programs and services. This Refund Policy outlines the terms and conditions for refund requests.

30-Day Refund Window

If you are not satisfied with an eligible purchase, registration, or service made through our organization, you may request a refund within 30 days of the original transaction date. Each request will be reviewed individually. Approved refunds will be processed using the original payment method whenever possible.

Eligibility

Refund requests may be considered for:

• Program registrations that have not yet commenced
• Event tickets for events that have not yet occurred
• Donations where a specific service or benefit was promised but not delivered
• Other purchases as determined on a case-by-case basis

Non-Refundable Items

The following are generally not eligible for refunds:

• General charitable donations (unless made in error)
• Services that have already been rendered
• Programs or events that have already taken place
• Administrative fees, where applicable

How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and contact information
• Date of the original transaction
• Description of the purchase or service
• Reason for the refund request
• Any relevant receipt or confirmation numbers

Processing Time

Once we receive your refund request, we will review it within 5-7 business days. If approved, refunds will typically be processed within 10-14 business days. The time for the refund to appear in your account may vary depending on your financial institution.

Partial Refunds

In some cases, partial refunds may be offered based on the circumstances of the request and the nature of the service or program involved.

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions will be at the sole discretion of Greater Chicago Food Depository.

Contact Us

To submit a refund request or if you have questions about this policy, please contact us:

Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.